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Terms and conditions

  1. These conditions apply to all relations with our customers. They may be deviated from in writing without giving rise to future rights. Our customers are professionals only, all relations with customers are B2B.  We supply gifts and gadgets for companies, either with or without their logo.
  2. Our offers are personal and confidential and do not bind us, unless they state a deadline for acceptance and are based on execution in normal circumstances. If a non-binding offer is accepted, we shall have the choice either to withdraw our offer within 2 working days from receipt of the acceptance or to accept it by sending an order confirmation. The entries in the online shop shall be considered as non-binding offers as described above. It shall only come into effect after acceptance of the order by us.  All prices are in €, exclusive of 21% VAT.
  3. The agreement comes into effect at the time and according to the terms and conditions of our order confirmation. Any risk, including the exchange rate risk, is always borne by our customers. The same applies to requesting a quote and placing an order on the web shop. Placing an order on the web shop does not create an agreement.
  4. Our customers accept slight deviations between the order (based on proofs, samples, models, presentation in the web shop and/or demonstration of goods) and its delivery, so that the former elements are only indicative. Pantone colours are applied according to professional standards, but the result is always approximate and depends on the surface. The customers accept deviations in the ordered colours, both in terms of materials and printing. The same applies to quantities for which a margin of 5% is accepted as well as the associated price increases or reductions, unless otherwise specified in the order confirmation. Our customers expressly waive any recourse in relation to these elements.
  5. In order not to compromise delivery times, customers undertake to provide us with written approval of the proof within 24 hours of receipt. Acceptance of the proof is not required if non-personalised goods are ordered directly from our web shop. Delivery times are never binding unless expressly agreed otherwise. Even in such a case, the delivery period shall only start after we have received the customer’s explicit and unreserved approval of the proof.
  6. Deliveries are made regularly to the address provided by the customer regardless of who receives the delivery there. We are not liable in any case of errors due to doubtful, incomplete or contradictory instructions or instructions given by telephone. If late or new delivery is due to the customer, an additional fee shall be payable at the usual rates.
  7. All transport costs and risks are always borne by our customers, even if we arrange transport and shipping. Our customers take care of all necessary taxes, permits and licences and take full care of this themselves.
    The shipping costs for orders via the web shop are set at a flat rate of EUR 25.00 unless the total amount of the order exceeds (EUR 1000, ex. VAT). The shipping costs for proofs will always be included in the offer. The amounts in this article may be changed at any time.
  8. The buyer is obliged to examine whether the delivered goods comply with the agreement. In order to be admissible, complaints regarding visible or conformity-related defects must be explicitly mentioned on the delivery note. All other complaints must be notified to us in writing within 8 days after the day of delivery. Complaints regarding the amount of the invoice must be submitted to us within 8 days of the date of the invoice. These terms are expiry dates The expiry of the deadline without formulating a complaint in accordance with the provisions of this Article shall irrefutably imply full acceptance. Also, each payment irrefutably implies full acceptance.
  9. All invoices are payable in cash at our registered office, unless otherwise agreed in writing. In the case of orders via the web shop, payment is made immediately upon placing the order, using the web form. In this case, payment can only be made by Bancontact or iDeal, unless otherwise agreed in writing. The valid payment methods may be changed at any time.
  10. In the event of non-payment on the due date, interest of 15% shall be payable by operation of law and without notice of default, as well as contractual compensation of 10% of the invoice amount, with a minimum of EUR 250, without prejudice to judicial or extrajudicial costs.
  11. In the event of non-payment, even partial, we may suspend all deliveries, even if these are under other contracts and are urgent. The compensation for termination at the expense of our customers is conventionally set at 35% of the gross amount of the order confirmation, even if the proof of printing has not yet been approved and without prejudice to the proof of additional damage if there is reason to do so.
  12. Without prejudice to the transfer of risk, we shall retain ownership of the goods until full payment of all sums due pursuant to the contract and all other agreements concluded with the customer. Paid advances remain acquired by us as compensation for possible losses on resale.
  13. Drawing and/or accepting bills does not constitute novation and does not create an a deviation from the general terms and conditions.
  14. All drawings, sketches, diagrams, samples, models, casts and fits, all logos, data files, software, texts, sounds and all tools of any kind remain our property under all circumstances, even if the costs of their creation were partially or entirely borne by the customer and even if they were made available to the customer. They may not be used by customers for any other purpose than that stipulated in the agreement.
  15. The company only offers products that it purchases from the original manufacturers and their wholesalers at all times. In case of doubt about the authenticity of products, consumers can find more information and tips on the website In case of suspicion of counterfeiting, the consumer can always file a complaint via Meldpunt
    The entrepreneur is a member of Becommerce and therefore subscribes to the code of conduct. The BeCommerce code of conduct can be found here: NL/FR
  16. In the event of a dispute, we reserve the right to bring the dispute before the courts of Brussels or before the court of the registered office, principal place of business or residence of the buyer. Belgian courts will only apply Belgian law.
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